New applications and new ways of online communication and platforms bring opportunities and challenges for small tourism providers. Above all, reviews and so-called "user-generated content" can decide of small enterprices' sucess.
The market entry of the 'Uber' in 2015 has fundamentally changed the Kenyan taxi market. Three years later, taxi drivers struggle for higher pay and better working conditions.
Booking plattforms offer many opportunities and challanges for suppliers in tourism. In the article, small tourism enterprices from global South share their experiences on online booking plattforms.
Technology expert Charles Mony (from the NGO 'Village Monde') announces the new booking platform 'vaolo.com', which aims to provide a free alternative for remote communities and local accommodations.
Dr Foster has researched how Information and Communications Technologies (ICT) can support development of low income groups. Amongst other sectors, he looked at the tourism industry in Kenya and Rwanda. He elaborates to what extend small and medium tourism businesses profited from ICT …