Techno-disruptions and travel
Examining the impact of platformisation in the Indian tourism sector
On behalf of Tourism Watch, IT for Change analysed, how digital travel platforms and online travel agents are changing the value chain in India. The study sheds light on the effects for micro, small and medium enterprises such as owners of small hotels and homestays or tour guides in the two destinations of Jaipur and Manali. It shows that not all actors are well-placed to use platforms to their benefit.